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DTSTAMP:20230831T095746Z
LOCATION:Sanada II
DTSTART;TZID=Europe/Stockholm:20230628T113000
DTEND;TZID=Europe/Stockholm:20230628T120000
UID:submissions.pasc-conference.org_PASC23_sess151_msa106@linklings.com
SUMMARY:Finding Time through User Research
DESCRIPTION:Minisymposium\n\nHannah Cohoon, Kazi Sinthia Kabir, Tamanna Mo
 tahar, and Jason Wiese (University of Utah)\n\nUser research is commonly t
 hought of as a tool for improving the user's experience—a method for smoot
 hing frictions and increasing engagement. However, user research can also 
 be used to meet developers' goals. In this talk, we present a recent case 
 from our study of a scientific cloud computing platform (CCP). We demonstr
 ate how user research can address developers' concerns while supporting us
 ers as well. CCP developers expressed concern that platform users were beh
 aving selfishly with available node hours. Through 15 semi-structured inte
 rviews and contextual inquiries, we observed the importance of time as a r
 esource to system users. Surprisingly, given developers' concerns, we foun
 d that users demonstrated altruistic behaviors with respect to their node 
 allotments. Our research yielded further insights about how publications a
 nd other deadlines influence use of CCP. To address CCP developers' goal o
 f increasing node access, we proposed interventions to promote the observe
 d altruistic behavior while also better supporting users trying to meet de
 adlines. This case study demontrates user research as a way to address kno
 wn issues and not just as a tool for identifying new problems to fix.\n\nD
 omain: Applied Social Sciences and Humanities\n\nSession Chair: Michael A.
  Heroux (Sandia National Laboratories, St. John's University)
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